Blair Endersby Limited - Legal & Privacy Policy

Protecting your privacy is important to us. This privacy policy explains the basis on which you are entitled to access the website and also explains how we collect, store and use the information you provide. Please read this privacy policy carefully, as once you use the Blair Endersby website you will be deemed to have read and accepted this statement.

By clicking 'Submit Details' and by providing your personal contact information you confirm that you have read our Legal & Privacy Policy and consent to the details therein.

Changes To This Policy

Because we are constantly improving our sites there may be developments in how we use your data - all such developments will be promptly notified to you in this policy. Your continued use of our website will signify that you agree to any such changes.

Data Protection Act 1998

We know how important it is to protect your personal information. Any Personal Information we hold will be subject to the appropriate legal safeguards under the Data Protection Act 1998. We will process your Personal Information in accordance with the terms and for the purposes of this policy. You confirm that you have the consent of any third party whose details you may disclose to us to discuss such details and to authorise us and the third parties referred to below for the purposes of assessing your enquiry (we may use the information you provide to contact you, for product administration and for customer research).

The information you provide through this website may be used by Blair Endersby - part of the Paymex Group of companies including (Baines & Ernst Ltd, Buchanan Roxburgh Ltd, Baker Evans Ltd and Evolution Banking Ltd) - to provide you with information about their own and / or other companies' products and services that may be of interest to you.

We work closely with a number of specialist companies that offer a range of financial products such as - secured loans; re-mortgaging; Individual Voluntary Arrangement (IVA) services; debt management; unsecured loans; car finance; right-to-buy (RTB); general insurance etc. - We try, where possible, to offer you a number of different options to consider, in order to best resolve your financial situation and you may be contacted by one of these specialist companies, if it appears that from the information you submit to us, they may be able to help you.

We want our customers to benefit from the full range of options we can offer them to help improve their financial situation. Accordingly, in operating this site, as outlined in this privacy policy, we may send data about site visitors through or to other countries, both inside and outside European Economic Area.

We may also disclose personal information about you to the extent required by Law, Court Order, by Government order or decree. Except as described above, we will not disclose your personal information to any third parties without your consent.

Right of Subject Access

We only collect data that is personally identifiable to the extent deemed necessary to serve our legitimate business purposes. We ensure that safeguards are in place for the security and privacy of that information.

You have the right to review, correct and delete information from our records, subject to certain conditions. Please contact the Head of Compliance should you have any concerns about any aspect of the information we hold. Information held by us will be processed only for purposes for which we have registered under the Data Protection Act. You have the right to ask for a copy of the information that we may hold about you. Upon you making a request in writing we will provide you with a copy of the information which we hold concerning you (upon payment of a small fee) .The address to write to is: The Head of Compliance, Blair Endersby, 18-22 Lloyds House, Lloyd Street, Manchester, M2 5BE.

Data Privacy and Personal Details

The personal details which you submit to us (Personal Data) are held by Blair Endersby Limited. It is your responsibility to ensure that your Personal Data is accurate and up to date and to inform us of any changes that need to be made. By submitting your Personal Data you CONSENT to it being processed by Blair Endersby and its group and associate companies as notified in this Policy.

For each visitor to our website, our web server automatically recognises no information regarding the domain or e-mail address. With respect to cookies: Our website is currently not set-up to use cookies to record past activity at a site. We will collect and store the e-mail addresses of those who communicate with us via e-mail or their contact details when submitting an enquiry. If you use standard e-mail for communication with Blair Endersby Ltd, information will not be protected in the same way and you should be aware that we cannot guarantee that it remains confidential whilst in transit.

We may use Personal Information and contact details provided to us to communicate with you by post, telephone, fax, email or SMS text for the purposes of assisting you with your enquiry.

We may also use the Information provided for marketing purposes to identify and provide you (by post telephone, fax, email or SMS text) with details of other similar products services which we, our group or associated companies, or an approved third party deem could be of interest to you. By submitting your details you will be giving consent for the details provided to be used in this way.

You can tell us if you do not want to receive marketing information from us and / or from our group or associated companies by writing to the Data Manager, Blair Endersby Limited, Lloyds House, 18-22 Lloyd Street Manchester M2 5BE. If at any time you opt out of being updated we will cease all such future disclosure of data. Information held by us will be processed only for purposes for which we have registered under the Data Protection Act. We may record and monitor calls for service quality.

This site is intended for UK residents only unless otherwise stated. WE WILL COMMUNICATE WITH YOU IN ENGLISH.

Disclaimer

Blair Endersby Limited does not make any representations or give any warranties, express or implied, about the information provided through this website, including any hypertext links or any other items used either directly or indirectly from the Blair Endersby website. Blair Endersby does not accept any responsibility for enabling the reader to link to another website. This privacy policy only covers the Blair Endersby branded websites. Links within this site to external websites are not covered by this policy.

Blair Endersby Limited shall not be liable for any claims or losses of any nature, arising indirectly or directly from use of the information on the Blair Endersby website or hypertext links howsoever arising (except to the extent required by law).

Blair Endersby Limited: Lloyds House, 18-22 Lloyd Street, Manchester M2 5BE. Customer Telephone: 0800 096 1661. Website: www.blairendersby.co.uk Blair Endersby Limited is registered in England and Wales Registration No. 3849301. Registered office: 8 St John Street, Manchester, M3 4DU. Data Protection Registration No. Z8891939. VAT Registration 927234914. Consumer Credit Licence No. 0480389. We use a carefully selected external team of licensed nsolvency Practitioners. Blair Endersby Limited is part of the Paymex Limited group of companies.

Our Commitment to our Customers if Dissatisfied

To ensure that we provide the kind of service you expect we welcome your feedback. If you have any issues relating to the work your Insolvency Practitioner undertakes (only applicable for IVA clients), you should refer this directly to your Insolvency Practitioner. If at any time you are not happy with the service that we have given you, in the first instance, please telephone the business area you usually deal with in order to explain your concerns. Alternatively, if you want to write to us, please send your complaint to: Compliance Department, Blair Endersby Ltd, Lloyds House, 18 - 22 Lloyd Street, Manchester. M2 5BE.

A copy of our Internal Complaints Procedure is also available upon request from the contact details given above. Using our Internal Complaints Procedure will not affect your legal rights. We are subject to the jurisdiction of the Financial Ombudsman Service.

If we are unable to do resolve your complaint by the end of the next working day following receipt, we will acknowledge the complaint in writing within 10 working days of receipt and inform you who is dealing with it. We aim to resolve all complaints satisfactorily within 4 weeks of receipt; although where more detailed investigation is required the process may take longer. You will be kept informed of the time scale that will be required for us to investigate your complaint.

We will review all necessary documentation and information to enable us to carry out a thorough investigation of your complaint. Most of our customers' concerns can be resolved quickly but occasionally more detailed enquiries are needed. In some instances we may need you to provide us with further information or relevant authority to contact a third party. Once an investigation of your concerns has been made, we will provide a written response to confirm our findings and the proposed resolution.

Within 4 weeks of receipt of your complaint we aim to provide you with a full written response. However, if we have been unable to complete our investigation within 10 working days we will provide you with an update at that time.

Our intended maximum response period for our final written response is 8 weeks from receipt of your original complaint. However, if we have been unable to complete our investigation within 8 weeks of receipt we will provide you with a further update at that time.

Clearly, we would always want to resolve any concerns you raise with us internally. However, should you remain dissatisfied following our final written response, or 8 weeks have elapsed since you raised your complaint with us and you and you are not happy with the progress made and wish to take this further, you can refer the matter to:

The Financial Ombudsman Service (FOS), South Quay Plaza, 183 Marsh Wall, London, E14 9SR. Telephone : 0845 080 1800.

The FOS provide a free independent complaint handling service.